World Citizen Test
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Introduction
This quiz will bring you in different situations in which you might encounter in other countries. What behaviour will you choose? You might have no idea…
It is all about ‘do’s and don’ts’ of which there are so many!
The e-learning gives you the underlaying structure in mindsets, which will help you a lot to understand the do’s and don’ts at a deeper level!
The quiz contents 20 questions out of 200 from the Diversophy® training instrument, which is designed to enhance the cultural competence of people. It empowers those who play it to work and communicate productively across differences.
The questions take players from “Etnocentricity’ – being centered in ons’s own culture, the way we find ourselves when we first face diversity – to “diversophy”, a state of higher cultural sensitivity and skill.
If you want to know more about Diversophy, click here.
We wish you a good journey with lots to learn and lots of fun!
NB. Each question gives you a few possibilities and after picking your answer you can check it immediately. If you like to compare yourself to otheres, than do the quiz in one time – at the end you will see your score.
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Well, that was quite a job!
We hope you have enjoyed it!As said, the quiz was about do’s and don’ts, of which there are millions and millions
You can easily google the do’s and don’ts of a country before you go there (see also ‘Links’ at this website)It is very conveniant however, to learn about the six basic differences between cultures, that is a ‘need to know’ in interaction with people of different backgrounds. Explore the e-learning!
You find it for free on this website too. Do not hasitate and be surprised about the insights you will get in no time! 🙂Click here to start the e-learning!
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Question 1 of 20
1. Question
3 pointsJapan
The Japanese team you are negotiating with uses one or only a few persons to do all of the talking during the formal negotiations.
You might respond to this by:Correct 3 / 3Points3:
Organizing your team to negotiate in like fashion, is probably the best approach if you can do it. It will communicate to the Japanese that you have agreed on your goals and are prepared to do business.
2 is and important step even if 3 does not work for you. Trying to get information from people other than the spokes person, at least during formal sessions, is likely to be frustrating.Incorrect / 3 Points3:
Organizing your team to negotiate in like fashion, is probably the best approach if you can do it. It will communicate to the Japanese that you have agreed on your goals and are prepared to do business.
2 is and important step even if 3 does not work for you. Trying to get information from people other than the spokes person, at least during formal sessions, is likely to be frustrating. -
Question 2 of 20
2. Question
3 pointsBarcelona
To convince your colleagues in Barcelona of a course of action, you should:
Correct 3 / 3Points2.
In an environment where numbers are often unreliable, 2.
Cite the opinions of people they trust is usually best. To gather information, one often talks to as many people as possible without letting them know what one is trying to discover.Incorrect / 3 Points2.
In an environment where numbers are often unreliable, 2.
Cite the opinions of people they trust is usually best. To gather information, one often talks to as many people as possible without letting them know what one is trying to discover. -
Question 3 of 20
3. Question
3 pointsBolivia
You have just asked a vendor in a Bolivian marketplace for a product you want. The vendor holds out a hand with separated fingers and flips the thumb backward. You should:
Correct 3 / 3Points1.
Thank the vendor and move on. He or she has no more of what you want. This simple gesture means nothing more than that the product is sold out or no longer available. You might linger to ask if the vendor knows where else you can find what you are looking for.
Incorrect / 3 Points1.
Thank the vendor and move on. He or she has no more of what you want. This simple gesture means nothing more than that the product is sold out or no longer available. You might linger to ask if the vendor knows where else you can find what you are looking for.
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Question 4 of 20
4. Question
3 pointsIndonesia
Your team of expatriate Western engineers are meeting with their Indonesian counterparts, the senior Indonesian takes you aside and casually mentions that one of your expatriate workers may need some financial help. The engineer in question is dressed in well-worn jeans and sandals. You should:
Correct 3 / 3Points3.
Thank him or her and advise the engineer to dress less casually, is probably best. The Indonesian manager is trying to keep all parties from losing face. A., the Western approach, might prove embarrassing for the Indonesian manager. B. is the least sensitive approach to the matter insisting that the Indonesian manager uncritically accept alien values.
Incorrect / 3 Points3.
Thank him or her and advise the engineer to dress less casually, is probably best. The Indonesian manager is trying to keep all parties from losing face. A., the Western approach, might prove embarrassing for the Indonesian manager. B. is the least sensitive approach to the matter insisting that the Indonesian manager uncritically accept alien values.
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Question 5 of 20
5. Question
3 pointsBelgium
When you are invited to an important business lunch in Belgium, you should:
Correct 3 / 3Points1.
1 is very likely.Count in it taking half the afternoon or more. Business lunches in Belgium take a long time in comparison to The Netherlands and Germany. Belgians frequently link important matters to eating and drinking.
Incorrect / 3 Points1.
1 is very likely.Count in it taking half the afternoon or more. Business lunches in Belgium take a long time in comparison to The Netherlands and Germany. Belgians frequently link important matters to eating and drinking.
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Question 6 of 20
6. Question
3 pointsGermany
An appropriate way to begin a business presentation in Germany is with:
Correct 3 / 3Points2.
With a brief factual overview of the subject, is the best answer. Business in Germany is serious. Although this does not rule out enjoyment, a presenter is expected to indicate his or her suitability for the event by demonstrating professional competence. Anything else is likely to cause the presentation to fail.Incorrect / 3 Points2.
With a brief factual overview of the subject, is the best answer. Business in Germany is serious. Although this does not rule out enjoyment, a presenter is expected to indicate his or her suitability for the event by demonstrating professional competence. Anything else is likely to cause the presentation to fail. -
Question 7 of 20
7. Question
3 pointsPoland (vraag voor een man)
You are making a dynamic sales presentation to a potential Polish customer group. The group asks questions in a flat and low tone of voice. You should:
Correct 3 / 3Points3.
While Poles generally use a less dynamic tone of voice and may look bored to Americans, it is best to listen carefully and answer their questions factually. Normally Poles do not take offense at foreigners’ enthusiasm, but you might be careful of not overdoing it.
Incorrect / 3 Points3.
While Poles generally use a less dynamic tone of voice and may look bored to Americans, it is best to listen carefully and answer their questions factually. Normally Poles do not take offense at foreigners’ enthusiasm, but you might be careful of not overdoing it.
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Question 8 of 20
8. Question
1 pointsFilipines (vraag voor een man)
Many Filipinos use titles like “Sir” and “Madam” much more frequently than Americans do. You should interpret this as:
Correct 1 / 1Points3.
A Filipino concern with keeping relationships smooth, is the best answer. Making an acronym of the word “sir” is a good way for non-Filipinos to remember this. SIR stands for Smooth Interpersonal Relationships.
Incorrect / 1 Points3.
A Filipino concern with keeping relationships smooth, is the best answer. Making an acronym of the word “sir” is a good way for non-Filipinos to remember this. SIR stands for Smooth Interpersonal Relationships.
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Question 9 of 20
9. Question
3 pointsArabia (vraag voor een vrouw)
Your Arab business partner asks you on the phone, When will I see you again? Of the following responses, which is probably best?
Correct 3 / 3Points1.
The traditional expression, God willing we will meet again soon, expresses both friendliness and returns the sentiment of hospitality implied in the question. The other responses may even be insulting to some individuals in that they ignore the sentiment and move directly to business. Reciprocating the sentiment should come first.
Incorrect / 3 Points1.
The traditional expression, God willing we will meet again soon, expresses both friendliness and returns the sentiment of hospitality implied in the question. The other responses may even be insulting to some individuals in that they ignore the sentiment and move directly to business. Reciprocating the sentiment should come first.
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Question 10 of 20
10. Question
3 pointsThe Netherlands
The pacing of Dutch conversations is such that you should:
Correct 3 / 3Points2.
Wait for the other person to finish what he or she is saying before speaking or responding. Most Dutch people find interruptions unpleasant. Some will even tell the interrupter, Let me finish, please. Some women may be less assertive, but will feel the interruption as unpleasant nonetheless.
Incorrect / 3 Points2.
Wait for the other person to finish what he or she is saying before speaking or responding. Most Dutch people find interruptions unpleasant. Some will even tell the interrupter, Let me finish, please. Some women may be less assertive, but will feel the interruption as unpleasant nonetheless.
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Question 11 of 20
11. Question
3 pointsBritain
Your British business partner informs you that she or he would appreciate your help in finding a solution to a problem. This means that he or she:
Correct 3 / 3Points2.
She or he expects you to work together to find a solution, is the most likely interpretation. The British tend to use an indirect style of communication when requesting help, giving the partner an opportunity to buy-in to the process by offering an explicit yes.
Incorrect / 3 Points2.
She or he expects you to work together to find a solution, is the most likely interpretation. The British tend to use an indirect style of communication when requesting help, giving the partner an opportunity to buy-in to the process by offering an explicit yes.
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Question 12 of 20
12. Question
3 pointsCanada
To make things happen in English-speaking Canada, you should generally speaking:
Correct 3 / 3Points1.
Be patient and politely persistent, is the only good choice. The use of influence in the form of gifts and even worse, bribes strongly violates Canadian values and the personal practice of most individuals and organizations.
Incorrect / 3 Points1.
Be patient and politely persistent, is the only good choice. The use of influence in the form of gifts and even worse, bribes strongly violates Canadian values and the personal practice of most individuals and organizations.
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Question 13 of 20
13. Question
3 pointsAustralia
You have just hailed a taxi off the street in Melbourne: You should:
A. Wait for the driver to open the door for you.
B. Open the door yourself and get in the back seat.
C. Open the door yourself and get in the front seat.Correct 3 / 3PointsOpen the door yourself and get in the front seat. Many visitors to Australia are rather surprised by this expression of egalitarianism.
Incorrect / 3 PointsOpen the door yourself and get in the front seat. Many visitors to Australia are rather surprised by this expression of egalitarianism.
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Question 14 of 20
14. Question
3 pointsMexico
You have a Mexican colleague with two family names on his business card. When addressing him verbally you should use:
Correct 3 / 3Points2.
Use just the first of the two family names, Juan Garcia. When writing to a Mexican colleague with two family names, however, use both names, i.e., Mr. Garcia Lopez.
Incorrect / 3 Points2.
Use just the first of the two family names, Juan Garcia. When writing to a Mexican colleague with two family names, however, use both names, i.e., Mr. Garcia Lopez.
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Question 15 of 20
15. Question
3 pointsIndia
Many people from India have a gesture that consists of grasping one s own earlobes. This gesture signifies:
Correct 3 / 3Points3.
Remorse for one’s behavior, is correct. Someone being reprimanded or scolded might use this gesture.
Incorrect / 3 Points3.
Remorse for one’s behavior, is correct. Someone being reprimanded or scolded might use this gesture.
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Question 16 of 20
16. Question
3 pointsGermany
Most German business people work in offices with closed doors. This means that:
Correct 3 / 3Points3.
The occupant s space begins and ends at the door, is the correct answer. Germans are very conscious of their space and have a need to work within clearly defined boundaries. In some cases it may be part of a power play, but usually the boundaries help Germans to function within their particular category.
Incorrect / 3 Points3.
The occupant s space begins and ends at the door, is the correct answer. Germans are very conscious of their space and have a need to work within clearly defined boundaries. In some cases it may be part of a power play, but usually the boundaries help Germans to function within their particular category.
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Question 17 of 20
17. Question
3 pointsVietnam
You seemed to have a satisfactory telephone meeting with your Vietnamese counterpart. However, he or she hung up the phone on you without saying goodbye. This probably means:
Correct 3 / 3Points1.
Nothing. This is a common way to end a phone call in Vietnam and not the fault of the phone system or something you said.
Incorrect / 3 Points1.
Nothing. This is a common way to end a phone call in Vietnam and not the fault of the phone system or something you said.
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Question 18 of 20
18. Question
5 pointsThe Netherlands
What a delicious dinner! To show that they are truly enjoying it, most Dutch people will:
Correct 5 / 5PointsTell the host that the meal was lekker (LEHK-ur) or heerlijk (HAIR-luhk). This is the Dutch way to express enjoyment. Though your Dutch host may encourage you to Eet smakelijk (ate SMAHkelik), this is only the equivalent of Bon appetit! They find noisy eating offensive and, except in informal of surroundings, wait until offered a second serving. Always ask if anyone else would like to have too.
Incorrect / 5 PointsTell the host that the meal was lekker (LEHK-ur) or heerlijk (HAIR-luhk). This is the Dutch way to express enjoyment. Though your Dutch host may encourage you to Eet smakelijk (ate SMAHkelik), this is only the equivalent of Bon appetit! They find noisy eating offensive and, except in informal of surroundings, wait until offered a second serving. Always ask if anyone else would like to have too.
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Question 19 of 20
19. Question
3 pointsFrance
The French term ‘Système D’ refers to:
Correct 3 / 3PointsD stands for débrouiller, the ability to cut through the fog or red tape or beat the system. Using relationships and knowledge to make things happen. The French tendency to create formal systems is balanced by the art of getting around them. As the end justifies the means, using Système D is rarely an ethical question. Someone who can do this is a débrouillard or a go-getter.
Incorrect / 3 PointsD stands for débrouiller, the ability to cut through the fog or red tape or beat the system. Using relationships and knowledge to make things happen. The French tendency to create formal systems is balanced by the art of getting around them. As the end justifies the means, using Système D is rarely an ethical question. Someone who can do this is a débrouillard or a go-getter.
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Question 20 of 20
20. Question
3 pointsChina
The Chinese slang term, eating tofu refers to:
Correct 3 / 3Points2.
Sexual harassment in the form of physical or verbal attacks with sexual overtones. Women are pressured to not expose such behavior in order to save face. Chinese culture is reluctant to pursue such things in court for fear of hurting reputations and incurring bad luck.
Incorrect / 3 Points2.
Sexual harassment in the form of physical or verbal attacks with sexual overtones. Women are pressured to not expose such behavior in order to save face. Chinese culture is reluctant to pursue such things in court for fear of hurting reputations and incurring bad luck.